Physical Products
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
We offer a 100% money-back guarantee on all products that are defective or damaged during shipping. Just let us know by sending a message on Contact Us page or Chat Support. We will provide a return address and a replacement or refund as preferred.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If you are unsatisfied with your order – please contact our support, and we will do our best to help you out!
Customers will be responsible for paying return shipping costs.
To start a return, you can contact us at abbycart.com. If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@abbycart.com
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g., providing the wrong shipping address)
Order cancellation
Customers can cancel orders until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Also, we do not bear the reverse logistics cost unless the product is damaged in transit or defective.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, the system shall automatically refund your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. A refund takes up to 10 business days to be credited back to your payment method, and we do not bear the reverse logistics cost unless the product is damaged in transit or defective.
Digital Products
Ensuring our customers are satisfied is important to us. However, due to the nature of our Videos being a digital product, after download or opening, it is deemed "used." As a result, all purchases made are non-refundable.